Refund policy

Please note that we will be responsible to collect the products from buyers under the following conditions as per Kuwait Law,

When a customer purchases an item and wants to return or exchange – he/she has only 14 days to return or exchange, making sure the items are returned in a re-saleable condition. That means the item(s) must be unused and in the same condition as received. The item must be in the original packaging and returned with any accessories within 14 days from the date on which the items were delivered. Embroidered items cannot be exchanged or refunded.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund.

To complete an exchange/return, we require a proof of purchase.

Note: In case any return request made by the customer, then we will not refund the shipping charges as that has already been incurred by us. We will refund the product purchased amount only.

However, if you just do not want the order for any personal reasons, we do not refund the shipping fees.

Already personalised items are non-exchangeable and non-refundable.

Your acceptance of the terms and conditions is legally binding upon you.

Thank you for shopping with us.

Please contact us at our Instagram 'SACK.KWT' to request an exchange or return for items bought online.